Shipping & Return
Shipping & Return Policy
Crawfords Shop LLC is committed to providing customers with a convenient and reliable shopping experience. This Shipping & Return Policy explains our order processing, shipping, delivery, return, exchange, cancellation, and refund procedures.
By placing an order through our website, you agree to the terms described in this policy, subject to any rights provided to you under applicable law.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or U.S. public holidays may be processed on the next available business day.
Processing time refers to the time required to prepare an order for shipment and does not include the shipping transit time.
Orders may require additional processing time during holidays, promotional periods, high-volume sales events, or circumstances outside our reasonable control.
Shipping Locations
Crawfords Shop LLC primarily ships orders within the United States.
International shipping may be available for selected products and destinations where delivery services are supported.
Available shipping destinations and shipping methods will be displayed at checkout when applicable.
Some products may have shipping restrictions based on their size, weight, availability, carrier requirements, or destination.
Shipping & Delivery Times
Estimated delivery times are generally:
United States: 3–8 business days
Alaska and Hawaii: 5–12 business days
U.S. territories: 7–15 business days
International destinations, where available: 7–20 business days
Delivery estimates are provided for guidance only and are not guaranteed.
Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs processing, incorrect addresses, high shipping volumes, remote delivery locations, or other circumstances outside our control.
Shipping Fees
Shipping charges are calculated at checkout based on the applicable shipping destination, package size, product weight, shipping method, and carrier rates.
Any applicable shipping charges will be displayed before the customer completes the purchase.
Where free shipping is offered, the terms of the applicable promotion will be displayed on the website or during checkout.
Order Tracking
When tracking is available, customers may receive shipping confirmation and tracking information after their order has been dispatched.
Tracking information may take some time to become active after the package has been accepted by the shipping carrier.
Customers should use the tracking information provided to monitor delivery progress.
Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
This includes:
Full recipient name
Complete street address
Apartment, unit, or suite number where applicable
City
State
ZIP code
Valid contact information
Crawfords Shop LLC is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
If a package is returned because of an incorrect address, additional shipping charges may apply before the package can be reshipped.
Delivery Delays
Crawfords Shop LLC is not responsible for delays caused by circumstances beyond our reasonable control.
These circumstances may include:
Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Public holidays
Customs delays
Incorrect addresses
High shipping volumes
Strikes or labor disruptions
Government restrictions
Other unforeseen circumstances
If your order appears significantly delayed, please contact us with your order number so we can assist you.
Lost or Missing Packages
If tracking information shows that an order has been delivered but you cannot locate the package, please first check around the delivery address, mailbox, reception area, building management, and with household members or neighbors where appropriate.
You may also contact the shipping carrier directly using the tracking information.
If the package cannot be located, contact Crawfords Shop LLC with your order details so we can review the situation and determine the appropriate next steps.
Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Customers may be asked to provide:
Order number
Description of the damage
Photographs of the damaged product
Photographs of the shipping package
Photographs of the shipping label
This information may be required to investigate a shipping claim and determine the appropriate resolution.
Returns
Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy.
To qualify for a standard return:
The item must be unused and in its original condition.
The item must not show signs of wear, misuse, or damage caused after delivery.
Original tags, labels, and accessories should remain attached where applicable.
The product should be returned in its original packaging where reasonably possible.
The customer must provide valid order information.
The return request must be submitted within the applicable return period.
Certain products may have different return requirements if those requirements are clearly stated on the product page or at checkout.
Non-Returnable Items
Certain products may not be eligible for return unless they arrive defective, damaged, incorrect, or applicable law requires otherwise.
These may include:
Personalized or custom-made products
Final-sale products
Gift cards
Products that have been used or altered
Products damaged through customer misuse
Products that cannot be returned for hygiene or safety reasons where applicable
Items specifically identified as non-returnable on the product page
Return Authorization
Customers should contact Crawfords Shop LLC before sending a product back.
Please provide:
Customer name
Order number
Product name
Reason for the return
Relevant photographs or supporting information when applicable
Customers should not send products to an address other than the return address provided by Crawfords Shop LLC.
Unauthorized returns may cause delays in processing.
Return Shipping Costs
Unless a return is caused by an error on our part, an incorrect product being shipped, or a defective or damaged product, the customer is generally responsible for return shipping costs.
Return shipping costs are generally non-refundable.
If Crawfords Shop LLC determines that the return resulted from our error or an eligible product defect, we may provide appropriate return shipping instructions or reimbursement in accordance with the circumstances.
Exchanges
Where exchanges are available, customers should contact us before returning an item.
Exchange availability may depend on product availability, product condition, and the reason for the exchange.
If the requested replacement is unavailable, Crawfords Shop LLC may provide another appropriate resolution, including a refund where applicable.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible.
Please include your order number and photographs or other information that may help us evaluate the issue.
Depending on the circumstances, Crawfords Shop LLC may provide a replacement, refund, exchange, repair, or another appropriate resolution.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
Refunds
Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund processing normally takes 5–10 business days after the return has been approved.
The time required for the refund to appear in your bank account or payment account may vary depending on your financial institution or payment provider.
Refund Deductions
Where permitted by applicable law, refunds may be reduced by applicable non-refundable shipping costs, return shipping charges, or other costs associated with a customer’s responsibility under this policy.
No deduction will be made where prohibited by applicable law.
Original Shipping Charges
Original shipping charges are generally non-refundable for standard customer-requested returns.
If an order was shipped incorrectly, arrived defective, or the return is otherwise determined to be the responsibility of Crawfords Shop LLC, the applicable shipping charges may be refunded where appropriate.
Order Cancellations
Customers may request cancellation of an order before the order has been shipped.
Once an order has entered the shipping process or has been dispatched, cancellation may no longer be possible.
If cancellation is not possible because the order has already shipped, the customer may request a return in accordance with this policy.
Refused or Undeliverable Packages
If an order is refused by the recipient or returned to Crawfords Shop LLC because of an incorrect or incomplete address, failure to collect the package, or another reason attributable to the customer, additional shipping charges may apply.
Any refund for an undeliverable or refused package will be evaluated after the package is returned and may be reduced by applicable shipping or handling costs where permitted by law.
International Orders
For destinations outside the United States where international shipping is offered, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country’s authorities and are generally not included in the product price unless expressly stated at checkout.
Customers are responsible for complying with applicable import requirements.
International delivery times are estimates and may be extended by customs processing or other circumstances outside our control.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.
Unless expressly stated otherwise, these charges are the responsibility of the customer.
Customs duties, taxes, and other government-imposed import charges are generally non-refundable.
Crawfords Shop LLC cannot guarantee that an international shipment will not be delayed or held by customs authorities.
Product Availability
Occasionally, an item may become unavailable after an order is placed due to inventory discrepancies or circumstances outside our control.
If we cannot fulfill an order, we may contact the customer and provide an appropriate resolution, which may include a replacement option or refund.
Policy Changes
Crawfords Shop LLC may update this Shipping & Return Policy from time to time.
Changes become effective when the revised policy is published on this page.
Customers are encouraged to review the policy before placing an order.
Contact
For questions regarding shipping, returns, exchanges, cancellations, or refunds, please contact:
Crawfords Shop LLC
Address: 1081 State Hwy 3085, Flat Lick, KY 40935, United States
Email: contact@crawfords-shop.store